Returns & Refunds Policy
(Last updated: 22 July 2026)
Because we sell food products, we’re unable to accept returns or exchanges for change of mind.
If your order arrives damaged, defective, incorrect, or otherwise unsuitable for consumption, please contact us within 7 days of delivery.
Email us at sales@smokeandspice.com.au and include:
your order number
a brief description of the issue
clear photographs of the product and its packaging
Once we’ve reviewed the issue, we may offer a replacement, refund, or store credit, depending on the circumstances.
Please do not return any products without contacting us first. For food-safety reasons, returned food products cannot be restocked or resold.
Delivery issues
If your parcel appears to have been damaged during delivery, please keep the product and all original packaging until we have reviewed your request.
Incorrect orders
If you receive an incorrect product, please contact us within 7 days of delivery so we can arrange an appropriate solution.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
Contact us
The Original Smoke & Spice Company
411 Gardeners Road
Rosebery NSW 2018
Australia
📞 0416 546 268